Tracking
Where is my parcel?
Check right here, without leaving the website. Enter the shipper's CNPJ or CPF, the invoice number and the tracking password provided by TAP.
How it works
- Each parcel gets a code at pickup and is scanned when leaving origin, on arrival at the distribution center and at the destination branch.
- The vehicle is satellite-tracked along the whole route.
- At delivery, the customer signs on the driver's tablet and the digital proof of delivery is available instantly.
Frequently asked questions
What do I need to track?
Three details, always: the shipper's CNPJ or CPF, the invoice number (or order/pickup number) and the tracking password provided by TAP. It is the same standard as tracking by shipper on the SSW portal.
Where do I get the tracking password?
From the TAP branch that serves your company or on the central WhatsApp +55 18 99109-6441. The password belongs to the shipper and works for all of their invoices.
Can I check several invoices at once?
Yes. Type one number per line, or separate them with commas, up to 20 invoices per query.
The status is not updating. What should I do?
The portal updates with each scan at the branches. If more than 24 hours pass without change, contact the destination branch or customer care at +55 18 3918-7777.
Can I track on WhatsApp?
Yes. Send the code to the central WhatsApp and the team replies with the current position.
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